Level 1 - Priority Support includes:

Telephone support 7am – 7pm Mon-Fri (Ideal for up to 10 users, single site)
Priority Callout (Support provided before non-contract customers)
Antivirus notification when Near Expiry
Web Site / Domain Name notification when near expiry.
Access to Corporate IT Online booking system & invoice history
.

Level 2 Priority Suppor includes:

Includes all of the above as well as:
Telephone and Remote support 7am – 7pm Mon-Fri (Ideal for up to 15 users, single site)
Reduced (20% Discount) hourly rate per hr (business hours)

Level 3 Priority Support includes:

Includes all of the above as well as:
Telephone and Remote support 7am – 7pm Mon-Fri (Ideal for 10-30 users, with a single site)
Monitoring & management of Server Email Reports (including error logs of single or primary server)
Remote Backup management (Immediate Action taken if backup fails)
Antivirus Update Monitoring & management
Windows Security Updates Mangement & Implementation (For Servers)
Reduced (30% Discount) hourly rate per hr (business hours)

Level 4 Multi Site Priority Support includes:

Includes all of the above as well as:
(Ideal for up to 40 Users, and support for Multiple sites)
Monitoring & management of Server Email Reports (including error logs of primary servers for each site.)

Specialist Priority Support Care :

Includes all of the above as well as:
(Ideal for over 40 Users)
Technician permanently Based onsite for either 1 day per week or 1 day per month (8 hrs).

Pay-Per-Incident
We currently also offer a pay-per-incident callout whereby we charge an hourly rate of $120 + GST. These callouts are attended to as quickly as possible, however obviously anyone on a contract/support plan with us is given priority. We do not normally charge a callout fee however all pay-per-incident callouts are charged as a minimum 1 hr charge and must be paid on completion of the job

Bulk Hours
We can supply pre-paid bulk hours offering a significant discount if this is something your business might require. Our customers generally prefer to opt for a pay-per-incident rather than a bulk purchase, however if you will be requiring constant support during the year this may be an advisable option. (Bulk hour discounts do not apply to after hours or public holiday work).

Hosted Solutions
We are very flexible when it comes to software support and can even offer a complete hosted solution. Options including Microsoft Exchchange, SQL and Terminal Services prove you with 24/7 access & support, anytime, anywhere in the world. Centralising your business allows you to decentralise your employees and maximise your productivity and efficency. Fixed cost hosted solutions start from as little as $1800 per/month for a 5 user configuration.

Custom Service Agreement
If you have something you would like to arrange we are very flexible, some other things you might like to consider are:

Asset management both hardware and software.
Backup/data management – onsite and offsite.
Offsite standby hardware available. (server & workstation)

If you find any of the above contracts interesting or would like to discuss the possibility of designing a specific service contract to suit your business please let us know. We are always looking for ways to better service out clients.